Repair Service Charge: $170

CAD $170.00
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Repair Service Charge: $170

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  • 1
    Poor communication, long delay

    Posted by Lauren on 11th Sep 2019

    I dropped off my item for repair and was given a timeline of 4-6 weeks. After 6 weeks I called and found out the part needed hadn't even been ordered yet. I called back multiple times after that over the next few months (sometimes multiple times a day because no one would answer or the people who knew what was happening weren't there) and each time was told my part was close to arriving, only to find out it hadn't been received again. Finally it arrived and I was promised my repair would be next but it still took a week to complete. Over all Forum had my item 16 weeks instead of 4-6 and not once did Forum contact me proactively to explain my repair was delayed or offer any type of compensation. The only good thing was that the item did work properly once I received it back.