I am very impressed with how Forum handled my issues with my defective Hurom juicer. They sent me a new juicer which arrived in Quebec in a couple of days. They also sent a return label so that I could send the defective juicer back to them. They did not give me any hassles; just replaced the juicer. I don't know who I spoke to when I called, but I am very happy with how I was treated. Additionally my new juicer is not exhibiting any of the same problems at all.
Susan Turansky - Cote Saint-Luc QC (February 2017)
Thanks very much for the excellent service with my order. It was amazing to get the tracking advice when my order was shipped, Very happy and I will tell everyone I know and I will always order from you if possioble in the future.
Doreen Chubb - Peachland BC (January 2017)
Very good experience with FA, specifically Mr. Lam, who responded to emails within hours and helped me sort out which product I'd need prior to purchase. V. speedy shipping, item packaged well, in great condition, and now my beloved old dusty blender - that whose resurrection had becoming a fading hope - has been brought back to life and is as good as new. Thanks!
Sharon M. - Ottawa ON (November 2016)
My shopping experience was excellent! It was such a pleasure dealing with Ross Lam, I was very impressed with his exceptional customer service!! I will definitely be ordering any future items from your website/store. Thanks very much for following up with me.
Betty F - Vancouver BC (September 2016)
I am really pleased with your service. First commendation goes to Ming who works in your Lansdowne store. I went in to p/u some Sakura parts ordered online but I also needed other parts that wasn't available online. He took out a catalogue, wrote down the part's name and ask me to call ur head office. Very helpful indeed.
When I phoned, Vivian from head office answered. It was nearing closing time, yet she was so patient, listened to my request and said she would check and call me back the next day. She did and again, patiently explained to me how to put the part in correctly.
Just to let you know both Ming+Vivian possess excellent customer service skills and both are assets to Forum appliances. I wish all your staff are like that!
Angela Wong ...ur loyal customer - Delta BC (May 2016)
We needed replacement chef's whisks for our Cuisinart mixer. Not only was Forum's price better than anywhere else but we received a personal (friendly!) email confirming purchase and estimated time of delivery, this being a special order. I confirmed the order and received a second email just as friendly as the first. The whisks arrived sooner than expected, securely packaged and c/w Canada Post tracking. My first time experience ordering from Forum Appliance. They aim to please and it shows. They now have me as a future customer. Other companies take notice. Thank you!
B. Zwaagstra - Steinbach MB (March 2016)
I purchased a travel steamer on line. Opened it up and it didnt work. called customer support and we determined it was a wonky power supply. The didnt qwabled, got me a new one and shipped it that day and I received it 2 days later. Hey, stuff happens and machines break, but its how you deal with it. I was very impressed with the customer service and how fast they got me the replacement. Nice job guys.
Dean Brown - Ottawa ON (March 2016)
I must tell you how incredibly impressed I am by your service, it has been a long, long time since I have seen this level of support from any retailer. I have even gone so far as to post a copy of the email on my local employee bulletin board so everyone can see and know that they can also get the part I have been looking for. We have a large number of employees that have Actifrys.
Debbie Virdo - Toronto ON (February 2016)
Forum is an incredible company to deal with! They are always prompt & prices always competitive. I feel very comfortable buying from them as their online buying experience is very communicative so I know exactly where I stand with my order. Also, for repair support they are amazing! I had a toaster oven they repaired at no charge because it was such a minor repair. They always fulfill their promises and deliver better than I expect! I wish I needed more appliances just so I could deal with them more often. It's such a pleasure doing business with you!
Rosemary Papetti - Burnaby BC (October 2015)
I just picked up my repaired Breville toaster oven. Just wanted to say thank you for the excellent service!
Marina Crane - Vancouver BC (September 2015)
My espresso machine died on a Sunday morning, and the required gasket was unavailable from the manufacturer and would apparently take at least two weeks to be shipped. After some internet searching, I found that Forum had the necessary part at a very reasonable price... so I ordered two of them. It was available for pickup the very next day in downtown Vancouver. The fellow I spoke with at the counter was very helpful with advice on how to install it... and I'm happy to report the operation was a complete success! Well done.
Jeff Sember - Vancouver BC (July 2015)
I ordered a Breville coffee grinder - love the grinder, works beautifully. Delivery was very prompt and the package was well packed. Thank you for your great service.
Dianne Ramster - Blackstock ON (July 2015)
My mother paid for my Tiger rice cooker with her card....but I just wanted to send a note to thank you so much for the excellent service you provided me with. From the moment I placed a call to inquire if the product was available or not, the person was very helpful and kind and my order was easy to track and arrived in beautiful condition. I am so excited to receive this product for my new business...and thank you so much as I looked everywhere trying to find this particular Tiger rice cooker. In the future as my need require, I will most definitely come back to you FIRST to buy more product
Suni Ferreira - Suni's Lamprai & Spice - Lunenburg NS (June 2015)
Thank you sooo much for your excellent and prompt service!! I will DEFINATELY RECOMMEND you to everyone I know! Nice to know that there are still companies that care about how important customer service is! You guys Rock!!! Thanks again!
Janice Poulin - Victoria BC (May 2015)
The package was delivered safely to my home this morning. Thank you all once again for your superb service.
Derrick Pereira - Nanaimo BC (May 2015)
Please thank Tracy for being so helpful on the phone and to whomever shipped out my Cuisinart Basket for the Burr Grind and Brew so fast!!!!!!
Michelle Heidrick - Belleville ON (March 2015)
I purchased a Panasonic WhisperSense and am very pleased. It took until this morning (one week) to normalize the humidity in the cave, um I mean ensuite, but the humidity is corrected now and works with the motion sensor as it should - great product. The installer fellow was prompt and professional. Thanks Forum,
Shane Lemon - Vancouver BC (February 2015)
Forum Home Appliances is fantastic! I simply could not be more pleased with both how my order (Kenwood Blender) was processed & delivered. Heavy brown packing paper with attached Fragile Stickers in multiple places was rushed through Canada Post. This meant even the outer box had no damage; something I have experienced with other shippers. Every step of the way, I received e-mail notification of where in the process my order/package was at. From now on, Forum Home Appliances INC. will be my "go to" for myself and everyone I will share my sentiments with. Just like other testimonials have suggested, "Word of Mouth" travels far. Well Done and I wish your organization much continued success! A hearty Thank-You!.
Hollae Larson - Calgary AB (February 2015)
You are to be commended on your efficiency. I received the order, in the US. In only 5 days! Thank you.
Donald Letizia - Stafford Springs CT (February 2015)
Thanks for taking care of my problem I had with the espresso coffee maker your advice was very helpfull and prompt
Tim Rippel - Nelson BC (December 2014)
I ordered my Krups Automatic Espresso Maker and was shipped out immediately. When I got my espresso maker I was very impressed by how well it was packaged so that no damage occurred. This was the first time I ordered from Forum and I am happy to say I will order my future appliances from them.
Albert L - Edmonton AB (October 2014)
I just want to say thank you for the fast and courteous service I received when ordering Food Guides for the Waring Pro Meat Slicer. I received them within 3 days. Many thanks.
Esther Foisy - Edmonton AB (May 2014)
I am very impressed with your company. A few years ago I bought an infinity convection oven from a store here in Edmonton who have since gone out of business. I found your site on the internet and tried to order a new one but it took awhile for your stock to come in. Once you had the stock I received a phone call as promised and I placed my order. It arrived at my door in exactly 48 hours!! I love these ovens and the price was good especially when it includes shipping!! I will be recommending your company and the Infinity oven to everyone I know. Thank you for your supreme service.
Sharon Christiani - Edmonton AB (April 2014)
Eureka! I found a trustworthy firm! With high professional ethics and with real people who are proud of their integrity. If you are a first-time buyer like I was go for it! Credit card refund was immediate upon return of item. Replacement item was shipped within hours. I highly recommend this reliable company!
N. Harreman - Victoria, BC (August 2013)
Thanks for having the parts I needed for the blender and being local. You guys did a great job.
Reg Gole - Port Moody BC (May 2013)
I ordered the Delonghi DC514T coffee maker on Sept 12,2012, on line. I received the coffee maker on Sept 14, 2012, perfect condition. The DC514T makes perfect coffee and the taste is the best ever. That, My Friends, is service at it's very best!!! Thank you for your professionalism and attention to customer service,
Terry Shuttleworth - Qualicum Beach BC (September 2012)
Your website is excellent and your product choice is second to none. I will certainly pass along any referrals I can.
Page Chilcott - Christina Lake BC (June 2012)
Just want to thank you again for your patience and for leading me through the process of ordering online! I am sure that Chris and Kathy will be very pleased with their Tiger! I have had mine now for several months and I love it. It even cooks brown rice beautifully.
Lynne Lee - Ottawa ON (May 2012)
I have purchased products from Fourm Appliances online and have to say the assistance offered has been stellar. They were courteous, helpful, understanding and I was confident they had my best interests at heart.
Allan Turnbull - Victoria, BC (January 2012)
Always a pleasure dealing with Forum Appliances customer service. I wish more companies had customer service like Forum Appliances.
Kasia Miles - Maple ON (January 2012)
Thanks very much for sending the replacement inner lids for the rice cooker. You helped to make an 89+ yr old mother very happy! We just couldn't find her another similar size cooker and the only thing wrong was the missing inner lid--which we also couldn't find--so many thanks again.
Linda Ono - Sacramento CA (January 2012)
Thank you for your update re my order. Very kind of you to take the time to notify me re my order status..
I to, am in the customer service field, and want to let you know, it is very much appreciated to have received a personal response, with an approx eta.. I had ordered parts in the past for this coffee maker, and had very poor service from the outlet distributing the requested part. It is very refreshing to know, there are some companies with employees that show concern, to keep the customer informed of there order status. This... is a prime example of exceptional customer service.
Dean Somerville - Port Coquitlam BC (October 2011)
We have received our coffee maker and are very happy with the purchase. Thank you for your good customer service.
Danielle Coulombe - Laval QC (October 2011)
Thank you for fixing the rice cooker. Your service is excellent!
Kathryn Panrucker - Prince George BC (September 2011)
Thank you so much for your prompt service. I ordered it one day and got it the next. Thank you so much!
Kerri Brain - Victoria BC (June 2011)
I ordered an espresso maker from your company on thursday last week. I received my parcel today and I just wanted to let you know that I am super impressed with how quickly everything went. That is truly great service!
Colleen Michaud - Nelson BC (May 2011)
Received our order today as promised. Thank you very much for the excellent customer service! I'll gladly recommend Forum Appliances to family & friends.
Roger & Donna Huntley - Regina SK (April 2011)
Excellent customer service! My part was delivered within a few days and my breadmaker is up and running again. We are happy to be enjoying fresh bread once more !
Pam Bellingham - Lantzville BC (April 2011)
The service on this order was very impressive! Thank you! I am going to be very sure to tell all of my friends and family members about your company.
Donna Frawley - Parksville BC (March 2011)
I purchased the Instant Pot pressure cooker from your company and received it here in Alaska yesterday. Everything looks fine. Thank you very much.
Do you know that you are the only company that would send this product to Alaska?? Amazon.com and even the company itself would not ship it to Alaska! I was going to get it shipped to my sister-in-law and have her send it up, until I found your company. Thanks again, and thanks for checking on my questions.
Marion Yapuncich - Soldotna AK (February 2011)
Thank you so much for your wonderful service. I have bread in the breadmaker now, 24 hrs after putting my order in for a new bucket and paddle. What a nice surprise to get it in the mail so soon. A very satisfied customer in Courtenay.
Laurel Willman - Courtenay BC (February 2011)
I had the best online shopping experience with ForumAppliances. Excellent communication and very fast delivery. I recommend your store to my friends. You may see more orders from Halifax soon. Happy holidays.
Mike Chen - Halifax NS (December 2010)
Just want to thank you for the speedy service I received while ordering from you! I waited too long to order for Christmas and at the last minute decided to go ahead, so on Monday I placed my online order with expectations that I would be giving a late gift and to my shock it arrived today! That was without any Priority shipping or anything...you got it out fast and Canada Post held up their end too. Merry Christmas to you!
Bonnie Farwell - Drumheller AB (December 2010)
This is a note to thank you for the replacement jar for my blender. You have great service, and it's a pleasure doing business with you.
Dominic Conversano - Guelph ON (December 2010)
Just wanted to let you know that the parcel arrived today! Am absolutely DELIGHTED with your service. This has been my third order with you and, honestly, I wouldn't go anywhere else. Was trying to leave a testimonial but can't seem to find the spot on your web site to do it. But, wanted to say thanks so much. My Hamilton Beach grill (now over 10 years old and very well used) looks like new again.
Susan Smith - Exeter ON (September 2010)
Thanks a bunch. You guys are great! No wonder you post those reviews. Great customer service.
Aixa Graham - Berrien Springs MI (September 2010)
I thank you very much for sending me the pump,in no time at all. My many thanks go to the wonderful lady that took my order. She is one of a kind. Thank you again...Ciao...Ciao.
Lorenzo Benfari - Middle Village NY (July 2010)
I want to thank you for the wonderful service. I had some problem with my order online, so I phoned and was told not to be concerned . It looked as though I had doubled my order, but I had not. I love my new Breivelle counter toaster oven. The convection part is wonderful to have. In 3 days after my order was placed Canada Post delivered right to my door. Thanks for the service and I am about to place another order.
Marie Carter - Abbotsford BC (May 2010)
I just want to say thank you very much for your excellent customer service. We ordered a Sakura range hood and then realized that we did not order the accessory item. You responsed very quickly and sent us one. We are very much impressed by your excellent service and will use again in the future. I will definitely refer you to my friends who need your services. Thank you again for your excellent service.
Hongming Qiu - Winnipeg MB (March 2010)
Just wanted to tell you that I have just received my new Breville CG-450XL. I am very pleased with your excellent service and I am also very pleased with this coffee grinder !!! It is by far the best coffee I have ever had. I'll be looking at your site for my future home appliance needs!
Christian Martel - Quebec QC (February 2010)
Thank you so much for all of your help! You came through when no one in the USA, including Panasonic, seemed to care if the trim kit even existed. It arrived today. I can't wait install the microwave properly and reclaim the kitchen counter top space!
Judi Barefoot - Raleigh NC (February 2010)
I have referred your site to others looking to buy K-cups on line as you have excellent prices and service! I will be buying again soon!
Leanne Elaschuk - St. Albert AB (February 2010)
We just received our DeLongi Magnifica Espresso Maker back from your repair department - and I just wanted to Thank You for your prompt attention to the repair and your service. We had a very different experiance with another repair shop (it took 6 months to get our appliace back) so we are truly grateful for your attention to your customer service.
Cathy Revesz - Kelowna BC (January 2010)
Today I received my order from your company. I just want you to know that your service was excellent, and I would not hesitate to purchase from your company again. It was particularly nice to deal with a Canadian company, so that there was no border customs issues to deal with. Thank you.
Sheila Gustafson - Wellesley ON (January 2010)
The DeLonghi Espresso machine arrived in the mail yesterday, right on time. It was a birthday present for my wife and she loves it. Your kind of attitude towards customers is what keeps them coming back and we will certainly be looking to you for future small appliance purchases.
Gareth Gammon - Fort St. James BC (November 2009)
I just wanted to thank you for your excellent customer service, it has been a pleasure dealing with your company from the day I order my espresso coffee maker to delivery to needing help in finding somewhere to repair it. I would most certainly use you again when I have to order an appliance and would refer you to anyone who would need your service.
Thank you once again it is refreshing to deal with such a professional Canadian company and I would only shop Canadian.
Mary Carota - Thornhill ON (November 2009)
I am writing more to commend and thank you for your excellent customer service values. You went out of your way to rectify our predicament in a polite, economical and efficient manner and for that we are grateful.
As a small but busy catering company, A Culinary Conspiracy deals with a wide variety of suppliers on a day to day basis and not many have the sense to apply good customer service to situations which may or may not come under their prevue.
We, as a customer-oriented business in the food service industry go the extra mile to ensure that our customers are pleased with what we do before, during and, especially, after an event no matter whether it is big or small. In fact, the follow up relationship we enjoy with a customer is of primary importance because during a “post mortem” we find out what we did right and what we may have done that could use improvement. And, if there is something that requires attention, we have found that it behooves us to respond immediately, politely, and effectively to the issues. Customers appreciate the promptness of a solution and it usually ensures that we get repeat business.
So, Thank you again, and you can bet that the next time we purchase equipment to enlarge our catering operation we will choose to direct our orders to you. Keep up the good work.
Robert Jutras - Owner/Chef - A Culinary Conspiracy - Ottawa ON (November 2009)
Thank you for the absolutely superb service. The espresso machine arrived yesterday. You are no. 1 on my list from now on.
Paulette Hebert - Lancaster ON (September 2009)
Just to let you know I recieved the Breville Smart Toaster it works great. You had the best price. Ordering and shipping was fast. Thanks very much we will order other items with your company AAA+++.
Geoff Burk - Blind River ON (June 2009)
I would like to let you know that I have recieved my Sakura R901 Kitchen Range Hood: 30" brushed stainless steel, on Monday. I would like to thank you for the amazing customer sevice and shipping that you have provided me. Keep up the great work!! Thank you!
Hong Nguyen - Calgary AB (June 2009)
I want to thank you for all of your work to get me the DeLonghi espresso maker gasket. I found this experience very pleaseant and your assistance most helpful. Great job.
Steve Rayvals - Burnaby BC (May 2009)
I ordered two blades and two seals for my Breville blender on April 28/09. I received the package on May 4/09. I just wanted to thank you for the excellent service. I will be doing business with your company again. Once again, thank you very much.
Denny O'Brien - Warner AB (May 2009)
I want to thank you very much for all that you have done to take care of the faulty Cuisinart blade for our food processor. I was somewhat hesitant to order from a company that I found on the internet but have learned that your customer service is #1. We will definitely visit your website again when we're shopping for our next home appliance. Kudos to you!! Thanks, again!!
Ray Desjardins - Winnipeg MB (April 2009)
I just wanted to comment on your exceptional service. It was a pleasant surprise in today's business environment to get such prompt and efficient service. Thank you!
Bev. Hibberson - Midway BC (April 2009)
I received the Cuisinart filters today. Thank you for the excellent customer service and for keeping me updated on the status of my order. I will be sure to use your company again and recommend you to others.
Liana Wisneiski - Sudbury ON (April 2009)
I would like to thank you for the ourstanding and friendly service. The parts we had on order got here today. We are very happy and all our equiptment is now in working order. Have a nice day.
Gisela Paul - Calgary AB (March 2009)
Thank you for your excellent service; the air conditioning unit arrived as planned yesterday... I'm sure I'll be using it soon... however, it's still cold in Calgary. Have a great weekend.
Fran Gaudet - Calgary AB (March 2009)
My humidifier arrived yesterday and I have set it up today. I appreciate your great customer service thus far and will recommend your company to others! Thank you!
Sherry Van Gool - Lone Butte BC (March 2009)
I received my order today...I am very impressed with your speedy service...no doubt I will shop again at your site...many thanks.
Thomas Novak - Brentwood Bay BC (March 2009)
Just a note to let you know that I received the parts for my expresso machine that I ordered last week, and can't thank you enough for the expediant and efficient way in which you handled this order. You probably saved my husband as I don't function well without my daily latte!!!
Ann Spear - Fraser Lake BC (February 2009)
Very pleased with the service I have received from your shop. I ordered a coffee grinder late Friday night, it was processed and shipped on Monday and received by noon on Wednesday! Forms were clear, as were the helpful status emails. Item came in good condition, well-packed. Prices were quite reasonable as well.
Byron Walker - Edmonton AB (January 2009)
Unequivably the best communication and service that I have ever experienced in online shopping. I ordered the breadmaker on a Tuesday afternoon after 12:00 p.m., received two confimation emails, and had the Canada Post tracking number within five hours. The breadmaker was in my hands in by Friday morning. Simply amazing service, I know where I will shop in the future!
Clarence Durocher - Fort McMurray AB (January 2009)
I have received the second shipment of the griddle plate today. It is in perfect condition. Thank you so much for sending me another after the first one was considerably scratched. I appreciate your excellent customer service. Thank you again.
RaNae Meyers - Manitou Springs CO (January 2009)
I just wanted to say that my daughters are thrilled with their Breville juicers. My younger daughter, who spent last summer as a chef at a Health Spa, said "Dad, you don't understand; this is life altering". So these will be put to good use. Thanks again for your help.
James Kulbach - London ON (December 2008)
I was very impressed with your pricing , shipping speed and overall service. The Air O Swiss is excellent. I will tell my family and friends.
Paul Adlaf - Toronto ON (December 2008)
The Panasonic Rice Cooker that I ordered on December 4th., arrived at my home today in Burlington, Ontario. Thank you for such excellent service; it's almost unheard of in this day and age. You are to be commended.
Patrick Selnes - Burlington ON (December 2008)
It was my good fortune to have found your company & will gladly pass the word to the others. I am most satisfied with your service & product.
Linda Shiebel - Nanaimo BC (October 2008)
I would like to thank you very much for all the correspondences. You have given us an excellent online customer service. Today, I just put in the order for the rice cooker JCC-2700. It's been a great pleasure to correspond with you. Your service is so quick and reliable.
Mai Huynh - Restaurant Saigon - Rimouski QC (September 2008)
Thank you for processing my order for the Caffe Roma expresso maker. Your service is the best I have experienced in a long time.
Larry Povolo - Surrey BC (September 2008)
Please thank your warranty repair team for fixing my Waring Pro blender so quickly for my upcoming party. The blender works excellent and I really appreciated their extra effort and consideration. Great job!
Heron - Vancouver BC (September 2008)
THANK YOU SUPER VERY MUCH for your fast email reply and delivery service. I am so impress with the speed, I was so surprised when I got to my store, and I saw the juicer package was already in the store. I already told some of my staff go to Forum Home Appliances to buy anything when they need, and I will continue to spread the word. I will definitely contact you if I need something else in the near future.
WILLY WU - Director - JUGO JUICE - Waterfront Station - Vancouver BC (September 2008)
Just a short note to let you know I received my coffee grinders in a very short time, and was very impressed with your service.
Elwood Schwartz - Red Deer AB (August 2008)
Thank you for providing such an efficient and prompt service. The order was received today and it fits perfectly. If required I will never hesitate to place an order with your company again.
Patricia Myers - Parksville BC (August 2008)
Thank you so much for your help and service on the installation of the air conditioner in our North Vancouver store!
I would like to thank the people at Forum Appliances for very efficient, competent and resonably priced service. My questions were answered withing hours. The items were mailed straight away. And prices were better than most retail in Toronto! It is a pleasure to shop at your on-line store and I am sure to do it again. Thank you,
Maria Lit - Toronto ON (July 2008)
We ordered an air conditioner on Monday, and had it shipped to Nelson. It was delivered before 24 hours had passed. Great service, thanks a lot and it works fine.
Hayward Kirsh - Nelson BC (May 2008)
Just wanted to let you know that I received my order for the Cuisinart ice cream maker and I can't believe it arrived here so fast! No hassle, straight forward customer service. I will definitly do business with your company again and will recommend you to all my friends and relatives. The refurbished items are not to shabby either. Good buys! Thanks again for the great service.
Sylvie Lachapelle - Saint-Robert QC (April 2008)
I just sat down to check my E-mail tonight...to find, ...to my astonishment, a tracking order thru Canada Post for my blender jar. I am blown away! Rest assure that I will be sharing this information and news of your customer service extraordinare. "Thank You" for going above and beyond.
Kim Wall - Comox BC (Februrary 2008)
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