Today I received my order from your company. I just want you to know that your service was excellent, and I would not hesitate to purchase from your company again. It was particularly nice to deal with a Canadian company, so that there was no border customs issues to deal with. Thank you.
Sheila Gustafson - Wellesley ON (January 2010)
The DeLonghi Espresso machine arrived in the mail yesterday, right on time. It was a birthday present for my wife and she loves it. Your kind of attitude towards customers is what keeps them coming back and we will certainly be looking to you for future small appliance purchases.
Gareth Gammon - Fort St. James BC (November 2009)
I just wanted to thank you for your excellent customer service, it has been a pleasure dealing with your company from the day I order my espresso coffee maker to delivery to needing help in finding somewhere to repair it. I would most certainly use you again when I have to order an appliance and would refer you to anyone who would need your service.
Thank you once again it is refreshing to deal with such a professional Canadian company and I would only shop Canadian.
Mary Carota - Thornhill ON (November 2009)
I am writing more to commend and thank you for your excellent customer service values. You went out of your way to rectify our predicament in a polite, economical and efficient manner and for that we are grateful.
As a small but busy catering company, A Culinary Conspiracy deals with a wide variety of suppliers on a day to day basis and not many have the sense to apply good customer service to situations which may or may not come under their prevue.
We, as a customer-oriented business in the food service industry go the extra mile to ensure that our customers are pleased with what we do before, during and, especially, after an event no matter whether it is big or small. In fact, the follow up relationship we enjoy with a customer is of primary importance because during a “post mortem” we find out what we did right and what we may have done that could use improvement. And, if there is something that requires attention, we have found that it behooves us to respond immediately, politely, and effectively to the issues. Customers appreciate the promptness of a solution and it usually ensures that we get repeat business.
So, Thank you again, and you can bet that the next time we purchase equipment to enlarge our catering operation we will choose to direct our orders to you. Keep up the good work.
Robert Jutras - Owner/Chef - A Culinary Conspiracy - Ottawa ON (November 2009)
Thank you for the absolutely superb service. The espresso machine arrived yesterday. You are no. 1 on my list from now on.
Paulette Hebert - Lancaster ON (September 2009)
Just to let you know I recieved the Breville Smart Toaster it works great. You had the best price. Ordering and shipping was fast. Thanks very much we will order other items with your company AAA+++.
Geoff Burk - Blind River ON (June 2009)
I would like to let you know that I have recieved my Sakura R901 Kitchen Range Hood: 30" brushed stainless steel, on Monday. I would like to thank you for the amazing customer sevice and shipping that you have provided me. Keep up the great work!! Thank you!
Hong Nguyen - Calgary AB (June 2009)
I want to thank you for all of your work to get me the DeLonghi espresso maker gasket. I found this experience very pleaseant and your assistance most helpful. Great job.
Steve Rayvals - Burnaby BC (May 2009)
I ordered two blades and two seals for my Breville blender on April 28/09. I received the package on May 4/09. I just wanted to thank you for the excellent service. I will be doing business with your company again. Once again, thank you very much.
Denny O'Brien - Warner AB (May 2009)
I want to thank you very much for all that you have done to take care of the faulty Cuisinart blade for our food processor. I was somewhat hesitant to order from a company that I found on the internet but have learned that your customer service is #1. We will definitely visit your website again when we're shopping for our next home appliance. Kudos to you!! Thanks, again!!
Ray Desjardins - Winnipeg MB (April 2009)
I just wanted to comment on your exceptional service. It was a pleasant surprise in today's business environment to get such prompt and efficient service. Thank you!
Bev. Hibberson - Midway BC (April 2009)
I received the Cuisinart filters today. Thank you for the excellent customer service and for keeping me updated on the status of my order. I will be sure to use your company again and recommend you to others.
Liana Wisneiski - Sudbury ON (April 2009)
I would like to thank you for the ourstanding and friendly service. The parts we had on order got here today. We are very happy and all our equiptment is now in working order. Have a nice day.
Gisela Paul - Calgary AB (March 2009)
Thank you for your excellent service; the air conditioning unit arrived as planned yesterday... I'm sure I'll be using it soon... however, it's still cold in Calgary. Have a great weekend.
Fran Gaudet - Calgary AB (March 2009)
My humidifier arrived yesterday and I have set it up today. I appreciate your great customer service thus far and will recommend your company to others! Thank you!
Sherry Van Gool - Lone Butte BC (March 2009)
I received my order today...I am very impressed with your speedy service...no doubt I will shop again at your site...many thanks.
Thomas Novak - Brentwood Bay BC (March 2009)
Just a note to let you know that I received the parts for my expresso machine that I ordered last week, and can't thank you enough for the expediant and efficient way in which you handled this order. You probably saved my husband as I don't function well without my daily latte!!!
Ann Spear - Fraser Lake BC (February 2009)
Very pleased with the service I have received from your shop. I ordered a coffee grinder late Friday night, it was processed and shipped on Monday and received by noon on Wednesday! Forms were clear, as were the helpful status emails. Item came in good condition, well-packed. Prices were quite reasonable as well.
Byron Walker - Edmonton AB (January 2009)
Unequivably the best communication and service that I have ever experienced in online shopping. I ordered the breadmaker on a Tuesday afternoon after 12:00 p.m., received two confimation emails, and had the Canada Post tracking number within five hours. The breadmaker was in my hands in by Friday morning. Simply amazing service, I know where I will shop in the future!
Clarence Durocher - Fort McMurray AB (January 2009)
I have received the second shipment of the griddle plate today. It is in perfect condition. Thank you so much for sending me another after the first one was considerably scratched. I appreciate your excellent customer service. Thank you again.
RaNae Meyers - Manitou Springs CO (January 2009)
I just wanted to say that my daughters are thrilled with their Breville juicers. My younger daughter, who spent last summer as a chef at a Health Spa, said "Dad, you don't understand; this is life altering". So these will be put to good use. Thanks again for your help.
James Kulbach - London ON (December 2008)
I was very impressed with your pricing , shipping speed and overall service.
The Air O Swiss is excellent. I will tell my family and friends.
Paul Adlaf - Toronto ON (December 2008)
The Panasonic Rice Cooker that I ordered on December 4th., arrived at my home today in Burlington, Ontario. Thank you for such excellent service; it's almost unheard of in this day and age. You are to be commended.
Patrick Selnes - Burlington ON (December 2008)
It was my good fortune to have found your company & will gladly pass the word to the others. I am most satisfied with your service & product.
Linda Shiebel - Nanaimo BC (October 2008)
I would like to thank you very much for all the correspondences. You have given us an excellent online customer service. Today, I just put in the order for the rice cooker JCC-2700. It's been a great pleasure to correspond with you. Your service is so quick and reliable.
Mai Huynh - Restaurant Saigon - Rimouski QC (September 2008)
Thank you for processing my order for the Caffe Roma expresso maker. Your service is the best I have experienced in a long time.
Larry Povolo - Surrey BC (September 2008)
Please thank your warranty repair team for fixing my Waring Pro blender so quickly for my upcoming party. The blender works excellent and I really appreciated their extra effort and consideration. Great job!
Heron - Vancouver BC (September 2008)
THANK YOU SUPER VERY MUCH for your fast email reply and delivery service. I am so impress with the speed, I was so surprised when I got to my store, and I saw the juicer package was already in the store. I already told some of my staff go to Forum Home Appliances to buy anything when they need, and I will continue to spread the word. I will definitely contact you if I need something else in the near future.
WILLY WU - Director - JUGO JUICE - Waterfront Station - Vancouver BC (September 2008)
Just a short note to let you know I received my coffee grinders in a very short time, and was very impressed with your service.
Elwood Schwartz - Red Deer AB (August 2008)
Thank you for providing such an efficient and prompt service. The order was received today and it fits perfectly. If required I will never hesitate to place an order with your company again.
Patricia Myers - Parksville BC (August 2008)
Thank you so much for your help and service on the installation of the air conditioner in our North Vancouver store!
I would like to thank the people at Forum Appliances for very efficient, competent and resonably priced service. My questions were answered withing hours. The items were mailed straight away. And prices were better than most retail in Toronto! It is a pleasure to shop at your on-line store and I am sure to do it again. Thank you,
Maria Lit - Toronto ON (July 2008)
We ordered an air conditioner on Monday, and had it shipped to Nelson. It was delivered before 24 hours had passed. Great service, thanks a lot and it works fine.
Hayward Kirsh - Nelson BC (May 2008)
Just wanted to let you know that I received my order for the Cuisinart ice cream maker and I can't believe it arrived here so fast! No hassle, straight forward customer service. I will definitly do business with your company again and will recommend you to all my friends and relatives. The refurbished items are not to shabby either. Good buys! Thanks again for the great service.
Sylvie Lachapelle - Saint-Robert QC (April 2008)
You have provided the best customer service ever! Please tell your boss/manager (if you have one!) how pleased I have been with your INSTANT responses. If there is anything that you sell that I need in the future, you've got my business, hands down!
Lynne Fairservice - Ajax ON (February 2008)
I just sat down to check my E-mail tonight...to find, ...to my astonishment, a tracking order thru Canada Post for my blender jar. I am blown away! Rest assure that I will be sharing this information and news of your customer service extraordinare. "Thank You" for going above and beyond.
Kim Wall - Comox BC (Februrary 2008)
The carafe that you shipped to me did not fit my coffee maker. Your staff were very pleasant to deal with when I called about the problem and even offered to reimburse me for the postage to ship the incorrect one back to you. You shipped me the correct carafe in a reasonable amount of time. Thank you for professionally handing my problem.
Jerry Fitzpatrick - Seattle WA
I'm very glad that I found your website, not only do you have the best price I could find on the Panasonic rice cooker I wanted to buy, but your FREE SHIPPING sealed the deal. I will definantly check with you first before I buy anything else for my kitchen
Jennifer Martin - Prince Rupert BC
I recently purchased a Sakura range hood from you and am very impressed by how powerful it is compared to the one that came with my house. There is no more smell in my kitchen after I'm finished cooking!
Sandy Sangha - Abbotsford BC
Thank you for your good old fashioned customer service. I purchased a Zojirushi rice cooker and it stopped working a couple of months after the warranty expired. Your technician was able to fix it in a only a few days at a resonable price.
Hiro Kitazawa - Burnaby BC
I broke the ceramic bowl for my Cuisinart slow cooker, and I could not find anyone who would sell me the part only. Even though you did not have this part, your customer service was able to identify the part I wanted and special order for me. I had to wait a few weeks for it but I appreciate the effort for a simple part.
Brenda Harper - Winnipeg MB
My wife was very upset with me for losing the cord on our deep fryer when she wanted to use it for our family gathering. You guys really came though by shipping it to me so quickly.
Robert Wong - Surrey BC
